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PrivacyPolicy

Last Updated: September 2026  |  Applicable to OneSpace Software and Services operated by Shiveda IT Services

1. Overview & Operating Environments

Shiveda IT Services (“we”, “us”, or “our”) develops and provides OneSpace, available as OneSpace Desktop (a local Windows application) and OneSpace Cloud (a browser-based application) for Indian businesses. We respect your privacy and are committed to transparent data practices.

OneSpace Desktop and OneSpace Cloud operate as separate environments:

  • For OneSpace Desktop, core business data is stored locally on the user's Windows PC. Supporting services, such as license verification and optional WhatsApp/email reporting, require internet communication.
  • For OneSpace Cloud, business data is stored on cloud-hosted servers and requires an internet connection to access.
  • Business data between OneSpace Desktop and OneSpace Cloud is not automatically synchronized.

2. Information We Collect

A. Website & Account InformationWhen you request a demo, register for an account, or purchase a software license through our website, we collect your name, business name, phone number, email address, city, and billing address.
B. License Verification TelemetryDuring application startup or cloud authentication, OneSpace connects to our licensing service to verify subscription validity. This transmits technical parameters including your subscription key, machine or session identifier, software version, and IP address.
C. Payment InformationSubscription payments made online are processed securely through certified payment gateways (e.g. Cashfree / Stripe). We do not store full credit/debit card numbers or net banking passwords on our servers.

3. Business Data Storage (Desktop vs Cloud)

A. OneSpace Desktop (Local Storage)

For Desktop users, core business data is stored locally on your Windows PC. The following records reside in your local database:

  • Sales invoices, counter bills, quotations, and purchase records
  • Product catalogs, batch numbers, manufacturing/expiry dates, and stock quantities
  • Customer ledgers, Udhaar balances, and supplier accounts
  • Double-entry journal vouchers, Day Book, Trial Balance, and GST tax breakdowns
  • Transaction modification history and user audit logs

We do not access, sell, monetize, or aggregate your local transactional data. Because this data is stored on your device, regular backups to external media are the user's operational responsibility.

B. OneSpace Cloud (Cloud-Hosted Storage)

For Cloud users, the business records listed above are stored on cloud-hosted servers to enable browser-based access for your team. Data is segregated by account, and access is restricted to authenticated credentials.

Desktop and Cloud do not automatically synchronize records with each other. If you wish to transition between environments, contact support to discuss available migration options.

4. Optional Third-Party Services

If you choose to enable specific optional features within OneSpace, data is transmitted to designated third-party providers strictly to fulfill the service:

  • WhatsApp Daily Summaries: Uses Twilio messaging services to deliver automated morning summaries to your designated phone number.
  • Email Reports: Uses your configured SMTP mail service to deliver report attachments.
  • Report Cloud Hosting: If enhanced WhatsApp reporting is activated, temporary report files may be hosted via Cloudinary for download delivery.

5. How We Use Account Data

We use website and subscription account data exclusively to:

  • Provision, validate, and manage your software license
  • Provide customer service, installation assistance, and technical troubleshooting
  • Send transactional receipts, renewal notices, and critical software update announcements
  • Comply with statutory tax and commercial invoicing requirements in India

6. Data Retention & Security

We maintain reasonable technical and organizational safeguards to protect account information against unauthorized access, loss, or misuse. Account and billing records are retained as required by applicable Indian tax and corporate laws.

7. Contact for Privacy Inquiries

If you have questions regarding this Privacy Policy or wish to update your account details, please contact us:

Company: Shiveda IT Services
Support Line: +91 89538 91461