Technical Help & Guidance

OneSpaceSupportCenter

Get assistance with installation, company configuration, GST billing, inventory setup, and accounting workflows. We are here to support your daily operations.

Phone Support

Direct technical assistance for installation and billing inquiries

Support: +91 89538 91461

Email Support

Detailed query support for accounting, tax summaries, and configurations

support@shivedait.com

Product Walkthrough

Schedule a live screen walkthrough to explore features for your shop

Interactive Demonstration

Browse Setup & Workflow Topics

Common guides and operational instructions for retail and pharmacy merchants

Installation & First-Time Setup

Windows system requirements, local database initialization, and setting up your business profile.

Product Catalog & Bulk Import

Adding items, importing products via CSV spreadsheet, and entering initial opening stock balances.

GST Billing & Counter POS

Keyboard shortcuts, barcode scanner setup, sequential invoice numbering, and print templates.

Pharmacy Batches & Expiry

Entering batch numbers, manufacturing/expiry dates, PTS/PTR/MRP rates, and strip-to-tablet conversions.

Accounting & Day Book

Understanding automatic journal vouchers, general ledger statements, Day Book audits, and Trial Balance.

Returns & Stock Restorations

Processing customer sales returns with batch restoration, and supplier purchase returns with bounds checks.

Reports & Daily Summaries

Exporting sales and purchase CSVs, downloading GST tax summaries (PDF & Excel), and WhatsApp summary setup.

Local Database Backup & Safety

Locating your database files on Windows, running regular external drive backups, and startup licensing checks.

FREQUENT QUESTIONS

Frequently Asked Support Questions

Submit a Support Inquiry

Have an installation question or need help with reports? Send our technical team a message.

Or contact us directly: +91 89538 91461 | support@shivedait.com